Contact and bookings
Send us a WhatsApp message or an email and a member of the Málaga office will reply, normally within a few hours.
You do not need to have everything decided before writing. A rough date, the town where you are staying and the size of your party are enough for us to tell you what is available and what we would suggest. If you already know which tour you want, the booking form on its page is the fastest route.
How to book and when you will hear from us
There are two ways in. The form on each tour page sends us your chosen date, vehicle and pick-up address in one go. WhatsApp and email are better when you have questions first or when your plan does not match a standard tour.
We answer messages in the order they arrive, usually within a few hours during the day. Requests sent late at night are picked up the following morning. Once the car, the driver and, where needed, the guide are secured, you receive a written confirmation by email with the agreed pick-up time. No card is requested at any point: you pay the driver on the day, and you can cancel without charge up to 48 hours beforehand.
What to tell us for a tailored quote
The more precise the first message, the fewer emails go back and forth. These are the details that let us quote and check availability straight away:
- The date you prefer and, if you can, an alternative
- How many adults and children are travelling, with the children's ages for the seats
- The name or address of your hotel, villa or apartment, or your ship if you arrive by cruise
- The language you would like the guide to speak
- Any mobility issue, wheelchair or pushchair we should plan for
- Whether you already hold timed tickets, such as the Alhambra, and for what hour
Groups of more than seven and special requests
One V-Class carries seven passengers. Larger families, wedding parties and company outings travel in several vehicles that leave together and arrive together, with one official guide for the whole group at the monuments where that is practical. Give us the full headcount and we will work out the combination of cars.
Special requests are welcome as long as we hear about them early: a birthday lunch booked along the route, a proposal at a viewpoint, a pick-up in one town and a drop-off in another, a guide in a less common language. Some will be possible and some will not, and you will get a clear answer either way.
Frequently asked questions
How quickly do you reply?
Normally within a few hours. Messages that reach us in the evening or overnight are answered the next morning. If your tour is less than two days away, WhatsApp is the better channel, because a quick exchange settles the details faster than a chain of emails.
Can we book for tomorrow or the day after?
Sometimes. It depends on whether a car, a driver and a guide are free, and on tickets where the visit needs them. Short, ticket-free days such as Ronda or the white villages are the easiest to arrange at short notice. Granada rarely works, because Alhambra slots are usually gone.
Do you take a deposit?
No. We do not ask for a deposit or for card details to hold your date. The only money that may move beforehand is the cost of monument tickets if you want us to buy them for you, since those are paid to the monument at its official price when they are issued.
Can we change the booking after it is confirmed?
Yes. Write to us as soon as you know, and we will move the date, the pick-up address or the vehicle if availability allows. Timed tickets are the limiting factor, as many cannot be changed once issued. Cancelling altogether is free until 48 hours before the pick-up.